The agent can also do a screen recording to show the user how to fix the issue.Īll actions on a ticket can send email updates to the end user or internal IT staff.Ĭheck it out Let me see if I can give a description of the products I've used and how they compare to Spiceworks: One of the great features from an end-user's point of view is when logging a ticket through the portal you are able to do a screen recording of the issue which is attached to the ticket for the agent to see. It is much cheaper that a lot of the sas services out there and I would recommend it to anyone looking for a helpdesk, they are constantly releasing new features. It also has capability to work with Zoho reports so that you can give your boss the type of reports he wants, I have it linked into our SharePoint site so management can see all the stats from either internal IT support or our Customer support at the click of a couple of drop down boxes. Tickets can be logged via email, the web portal getting away from having people on the phone all the time. software for sharing USB devices over network and Internet.We use TeamSupport which has been in place now for over a year and it makes my job so much easier, its a SAS service which can be embedded into any website to give it the look and feel of your company. Top Data Protector is a efficient utility The easiest video editor for all creators.Īryson OneDive Migration Tool to Migrate Data Between OneDive and Google DriveĮxchange OST Recovery Software to Recover OST File into MS Outlook Outlook PST Converter to safely export Outlook PST into multiple file formats The secure and reliable utility to convert and migrate the OFT file data.īlock the access to adult-oriented websitesĪ secure and Powerful Utility to backup 30+ email programs and mailbox formats.Īn exclusive and advanced utility to split large-sized OLM files. Its many useful functions include scanning for HTTP, HTTPS, FTP and shared folders.Ī highly demanding and exclusive utility to convert Outlook OST to PST format. Remote desktop software for secure remote access to workstations and serversĪggreGate Network Manager is an enterprise-grade network management platformĪdvanced IP Scanner is a free, fast and easy-to-use multithreaded network scanning tool. PNS is a tool for network security shielding. It supports IPv6 addresses for the above protocols. Simulation Toolkit is a device and network simulation software with support for SNMP, TFTP, FTP, Telnet, Cisco IOS and TL1. Software for service centers and workshops. Reports on configuration changes made to VMware virtual environments
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